Business Partner?

What is considered an aspect of the support relationship for Level 1 Support delivered by the IBM Business Partner?A . Manage all communication with your End UserB . Manage End User satisfaction issueC . Obtaining additional information from the End User for debuggingD . All of the above View Answer Answer: C...

Updating Problem Record?

Which of the following is true when dealing with problems regarding IBM Software Support Updating Problem Record?A . Ensure the personal communications have been deletedB . Ensure the problem records contain the only the original informationC . Ensure the action plans are clearly documented in problem recordsD . B and C View Answer Answer:...