What is NOT considered Level 1 Support delivered by the IBM Business Partner?

What is NOT considered Level 1 Support delivered by the IBM Business Partner?
A . Resolve/ answer how-to, education and technical questions and provide best practices
consultation
B . Advise IBM Support on how to get additional information directly from the End User as needed
to reproduce the error or problem
C . Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal
for the IBM SaaS product.
D . For any critical issues (Severity 1) escalated to IBM, have resources available to jointly work
with IBM until relied can be obtained (in line with IBM’s standard 24×7 for critical problems.)

Answer: B