What is considered Level 2 Support provided by IBM to the IBM Business Partner?

What is considered Level 2 Support provided by IBM to the IBM Business Partner?
A . Provide an update to the ticket only when the issue is resolved
B . For any critical issue (Severity 1) have resources available to jointly work with the Business
Partner until relief can be obtained
C . Accept direct calls or on-line interaction from the IBM Business Partner End Users
D . Both A and B

View Answer

Answer: B