What should the project manager do next?

A project manager is assigned to a multiyear project. During project execution, the customer delegates a new representative who contacts the project manager directly with a concern about their participation in status meetings. The representative wants to contact team members directly.

What should the project manager do next?
A . Send the new representative the approved project management and communications management plans.
B. Reach out to the customer directly for assistance in incorporating the new representative into the project management plan.
C. Meet with the project sponsor to discuss how to incorporate the new representative in the project.
D. Meet with the new representative to determine their understanding of the project and address their concerns.

Answer: D