What factor is outside of this process?

A company has asked for your assistance in mapping the act of service termination into their service design process. They have created a list of the key components in the termination process.

What factor is outside of this process?
A . Ensuring user information remains private
B . Agreement between parties to terminate the service
C . De-provisioning the service instance SI
D . Providing a chargeback or showback report SI

Answer: B

Explanation:

The termination process consists of four parts. De-provisioning the service instance, ensuring user information remains private, providing a chargeback or showback report, and feedback to improve the service. Depending on the terms and conditions, premature termination may incur penalties, such as the case when the service is contracted on a monthly basis and the instance is terminated by the user before the end of the billing cycle.