What can they do to mitigate this concern with paying customers?

A service provider is starting a new business for providing cloud services.

However, they are concerned that their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy loads.

What can they do to mitigate this concern with paying customers?
A . Not accept any heavy loads until the design has been validated
B . Re-design their cloud infrastructure to accommodate heavy loads
C . Design their costing model to include loss of unhappy customers
D . Include a reimbursement policy for service outages in the SLA

Answer: B

Explanation:

Sin explicacion en el manual.