What did the BA create to ensure that everyone who needed to be included had been?

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.

Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

• Total annual premium the customer has with the company (Financial worth)

• Time with the insurance company (Loyalty)

Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer’s overall premium:

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

What did the BA create to ensure that everyone who needed to be included had been?
A . Onion diagram
B . Concept model
C . Capability diagram
D . Context model

Answer: A

Explanation:

Reference: IIBA BABOKv3 (355)