You are modifying the phone-to-case process in Dynamics 365 Customer Service

HOTSPOT

You are modifying the phone-to-case process in Dynamics 365 Customer Service.

You create a flow by using PowerApps as shown in the exhibit. (Click the Exhibit tab.)

You must modify the business process flow to include the check-email step at the beginning of the research stage.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.