Which three SLAs should you create?

You need to create the SLAs.

Which three SLAs should you create? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A . SLA with 24 hours as the failure time and no warning
B. SLA with 6 hours as the failure time and a one-hour warning
C. SLA with 6 hours as the failure time and no warning
D. SLA with one hour as the failure time and no warning
E. SLA with 24 hours as the failure time and a two-hour warning

View Answer

Answer: B,D,E

Explanation:

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An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.