Which two features should a Consultant recommend to address this concern?

Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end the chat and close the case.

Which two features should a Consultant recommend to address this concern? Choose 2 answers
A . Visual Workflow
B . Lightning Guided Engagement
C . Quick Text
D . Macros

View Answer

Answer: C,D