Which three tasks should be included in a business continuity plan for a contact center? Choose three answers

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Which three tasks should be included in a business continuity plan for a contact center? Choose three answers
A . Route cases to agents in an alternate center.
B . Disable the Interactive Voice Response system.
C . Deliver training on case handling for contingent staff.
D . Update the case status field values.
E . Monitor service level agreements (SLAs) and notify customers.

Answer: A,C,E

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