Which feature should a Consultant recommend?

CRT-261 1 Comment

Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats.

Which feature should a Consultant recommend?
A . Omni-channel Skills-based routing
B . Live Agent Queue-based routing
C . Omni-channel Queue-based routing
D . Case Skills-based Assignment Rules

Answer: B

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1 Comment
Soma
Soma
4 years ago

It should be C.

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