Which two solutions should a Consultant recommend to correct this problem?

The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. Which two solutions should a Consultant recommend to correct this problem? Choose 2 answersA . Create a case assignment rule to...

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What should the Consultant recommend to gather information on Knowledge article usefulness?

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness?A . Contact Salesforce to send a report on article efficacy.B . Send out a monthly survey to customers requesting feedback.C . Install...

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Which three tasks should be included in a business continuity plan for a contact center? Choose three answers

Which three tasks should be included in a business continuity plan for a contact center? Choose three answersA . Route cases to agents in an alternate center.B . Disable the Interactive Voice Response system.C . Deliver training on case handling for contingent staff.D . Update the case status field values.E . Monitor service level...

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What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?A . Cleanse the data outside of Satesfbrce and then migrate the data.B . Use the Salesforce data loader to load and cleanse the data.C . Use the...

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What should be recommended for reliable, real-time support to customers with these restrictions?

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales. What should be recommended for reliable, real-time support to customers with these restrictions?A . Customer CommunityB . Field Service LightningC . SOS Video ChatD . Salesforce Knowledge View Answer Answer: C...

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