Which two features should a consultant integrate into the Service Console?

Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.

Which two features should a consultant integrate into the Service Console? Choose 2 answers
A . Lightning Process Builder
B . Interaction Log
C . Lightning Row for Service
D . Path for Cases

Answer: B,C