Which approach should a consultant implement?

Service Cloud Consultant 1 Comment

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.

Which approach should a consultant implement?
A . Define Case Auto-Response Rules.
B . Establish Case Assignment Rules.
C . Create a Process Builder with Scheduled Actions.
D . Configure Case Escalation Rules.

Answer: A

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GokulSarathy
GokulSarathy
2 years ago

Option D

reason : Case escalation rules in Salesforce are used to reassign and optionally notify individuals when a case is not closed within a specified time period

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