Which three features could be implemented to support this?

Service Cloud Consultant 1 Comment

Universal Containers provides Customer Support for two separate business operations.

The cases managed for each operation have different steps and fields.

Which three features could be implemented to support this? Choose 3 answers
A . Omni-Channel
B . Page Layouts
C . Record Types
D . Support Processes
E . Article Types

Answer: A,C,D

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Jyothi Nandikonda
Jyothi Nandikonda
3 years ago

B . Page Layouts
C . Record Types
D . Support Processes

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