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Which three metrics should the contact center manager analyze?
Universal Containers wants to measure the efficiency of its contact center .
Which three metrics should the contact center manager analyze? Choose 3 answers
A . Number of open cases per day
B . Number of new customers added
C . Number of closed cases on first call
D . Average number of days to close cases
E . Number of cases escalated
Answer: A,D,E
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C,D,E
No of cases opened per day cannot be considered for efficiency check..
It should be how good they close it on first call.