Which statement about the customer is true?

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).

Which statement about the customer is true?
A . The customer has a high probability to renew and will include an expanded opportunity
B. The customer’s usage is too low to correctly measure the chance of their retention
C. The customer has increased usage, which shows a strong indicator of renewal
D. The customer’s usage has seen a recent decline and the chance of them churning will be higher

View Answer

Answer: D