Which action should a Customer Success Manager take when the product utilization score is not improving?

Which action should a Customer Success Manager take when the product utilization score is not improving?
A . Conduct customer interviews to understand current adoption barriers and develop a solution plan.
B. Engage the sales team to upsell the solution and offer options and product diversity to the customer.
C. Review the support case history to identify product quality or customer education issues.
D. Contact the product operations team to review the telemetry and offer insights to the customer.

View Answer

Answer: A