When implementing a Next-Best-Action project, which step is recommended to be taken first?

When implementing a Next-Best-Action project, which step is recommended to be taken first?
A . Define Issue and Group hierarchy
B. Define propositions
C. Define business rules
D. Define prioritization formula

Answer: A

Explanation:

When implementing a Next-Best-Action project, the recommended first step is to define Issue and Group hierarchy, which are used to organize and categorize propositions based on business objectives and customer needs. This step helps to align the project with the business vision and goals.

References: https://academy.pega.com/module/one-one-customer-engagement/topic/next-best-action-designer