What should you do?

Topic 3, Misc. Questions

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

You need to enable on-demand SLAs.

What should you do?
A . Configure the scope of the workflow
B . Publish the on-demand SLA
C . Activate the SLA
D . Request an administrator to add the SLA field to the entity form

Answer: D

Explanation:

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements