What should you do?

A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone else. What should you do?A . Release the case.B . Route the case to another queue.C . Share the case.D . Escalate...

What should you do?

You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?A . Merge peer branches to a single stage when merging branches.B . Span the process across 10 unique entities.C . Combine multiple conditions in a rule by using...

Which setting should you use?

HOTSPOT You must set up the following: ✑ A work stream must be configured to use Twitter. ✑ The cases must automatically go to the next available sales representative. ✑ Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally. You need to choose...

What should you do?

You are a customer service manager using Dynamics 365 for Customer Service. You need to restrict support to the products that a customer has purchased. What should you do?A . Add the product to the accountB . Add the products to the caseC . Add the products to the customer’s entitlementD . Add the...

Which settings should you select?

HOTSPOT You need to select which setting needs to be configured for each setup. Which settings should you select? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View Answer Answer: Explanation: Graphical user interface, text, application, email Description automatically generated...

Which dashboard should you recommend?

HOTSPOT A company is evaluating Dynamics 365 Customer Service Insights. The company decides to use the sample data environment to expedite the evaluation process. You need to recommend a dashboard. Which dashboard should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. View...