What are two possible ways to achieve this goal?

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A . Create a case from email.
B . Define an SLA and entitlements and set entitlement values for case numbers.
C . Configure a status reason transition.
D . Create a case routing rule.
E . Automatically create or update records.

Answer: B,C