What should you do?

You create and activate an entitlement for a customer. The entitlement is set to decrease allotment on case creation. The customer opens a case and you observe that the issue is caused by a bug on the software.

You need to ensure the customer allotment is not affected by this case.

What should you do?
A . Delete the case.
B . Cancel the case.
C . Use the Do Not Decrement Entitlement Terms action.
D . Use the Apply Routing Rule action.

View Answer

Answer: B