For which situation will the system display a prompt before reaching the Case Resolution window?

You are attempting to resolve a case.

For which situation will the system display a prompt before reaching the Case Resolution window?
A . The case has a service-level agreement {SLA) that was not met.
B . The case has an open activity.
C . The customer will exceed their entitlement allotment
D . The case has an open parent case.

View Answer

Answer: B