Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.

Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.A . Standard SLAs record failure time on the entity record itself.B . You can create SLAs for entities other than the Case entity.C . You can only pause enhanced SLAs.D . You must use an enhanced SLA...

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Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.

Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.A . a case is created as the result of a record creation ruleB . a case was created before the routing rule was activatedC . a case is created by using...

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