What should you do?

You have a Microsoft Dynamics 365 environment You implement Field Service. A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled. You need to resolve the issue. What should you do?A . In System Settings, set the...

Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.

Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.A . Standard SLAs record failure time on the entity record itself.B . You can create SLAs for entities other than the Case entity.C . You can only pause enhanced SLAs.D . You must use an enhanced SLA...

Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.

Under which two circumstances will a routing rule be applied to a case without user intervention? Each correct answer presents a complete solution.A . a case is created as the result of a record creation ruleB . a case was created before the routing rule was activatedC . a case is created by using...

What should you do?

You are creating a new knowledge base article about a known product defect After publishing the article, you discover an inaccuracy. You need to correct the issue while maintaining a traceable history of what was published. What should you do?A . Use the update article option.B . Revert the article to draft status, fix...