To prevent this concern in the future, which of the following should occur?

A program to implement a company’s new system is nearing completion and the program manager attempts to close the program However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.

To prevent this concern in the future, which of the following should occur?
A . Collaboration with the operational staff to develop the benefits sustainment plan
B. Communication of the new capabilities" benefits to the operational staff
C. Development and execution of a benefits transition plan to prepare the operational areas
D. Identification of the risk in the program risk register and development of a plan to address the risk

Answer: A