How would a Consultant address this requirement?

Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.

How would a Consultant address this requirement?
A . Configure Case Assignment Rules
B . Configure Omni-Channel with Most Available Routing
C . Configure Live Agent Skills-based Routing
D . Configure Omni-Channel with Least Active Routing

View Answer

Answer: B