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should the technician do FIRST?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should...
Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?A . UEFI password B. Secure boot C. Account lockout D. Restricted user permissionsView...
Which of the following should be done NEXT?
Which of the following should be done NEXT?A . Send an email to Telecom to inform them of the issue and prevent reoccurrence. B. Close the ticket out. C. Tell the user to take time to fix it themselves next time. D. Educate the user on the solution that was...
Which of the following should the technician MOST likely have done to prevent damage?
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?A . Removed all jewelry B. Completed an inventory of tools before use C. Practiced electrical fire...
the user do to resolve the issue?
A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the...
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?A . Enable multifactor authentication. B. Increase the failed log-in threshold. C. Remove complex password requirements. D....
Which of the following tools can be used?
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?A . afc B. ehkdsk C. git clone D. zobocopyView AnswerAnswer: A Explanation: The technician...
Which of the following methods would be MOST efficient?
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?A...
Which of the following does this process describe?
A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?A . Rights management B. Audit trail C. Chain of custody D. Data integrityView AnswerAnswer: C Explanation: The process of documenting who had possession of evidence at...
Which of the following should the technician perform NEXT to troubleshoot the issue?
A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certificate presented by this website has expired or is not yet valid. The technician confirms the website works when accessing it from another computer but not from...
