- All Exams Instant Download
Which of the following steps should the technician take NEXT?
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?A . Continue researching the issue B. Repeat the iterative processes C. Inform...
Which of the following should be done NEXT?
An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue. Which of the following should be done NEXT?A . Educate the user on the solution that was performed. B. Tell the user to take time...
Which of the following should the technician recommend implementing?
A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?A . High availability B. Regionally diverse backups C. On-site backups D. Incremental backupsView AnswerAnswer:...
Which of the following is the BEST method to dispose of the drives?
A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?A . Drilling B. Degaussing C. Low-level formatting D. Erasing/wipingView AnswerAnswer: D Explanation: Erasing/wiping the hard drives is the best method to dispose of the...
Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer...
A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data
DRAG DROP A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping,...
Which of the following is the MOST deficient way lor the owner to install the application?
A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?A . Use...
Which of the following technologies will allow a technician to see the issue along with the user?
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?A . RDP B. VNC C. SSH D. VPNView AnswerAnswer: B Explanation: VNC will allow a technician to...
Which of the following threats was used to carry out the attack?
A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?A . Zero day B. Vishing C. DDoS D. Evil twinView AnswerAnswer: B Explanation: Vishing, also known as voice phishing,...
Which of the following OS utilities is used to change the color of the cursor?
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?A . Keyboard B. Touch pad C. Ease of Access Center D. Display settingsView AnswerAnswer: C Explanation: The OS utility used to change the...
