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Which of the following should the technician confirm NEXT as part of the troubleshooting process?
A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which...
Which of the following BEST describes the account access level the user will need?
A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?A . Power...
Which of the following should the support representative do NEXT?
While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?A . Send a quick message regarding the delay to...
Which of the following attacks MOST likely occurred?
A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?A . Brute force B. Zero day C. Denial of service D. On-pathView AnswerAnswer: B Explanation: A zero-day attack...
Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?A . VPN B. MSRA C. SSH D. RDPView AnswerAnswer: B Explanation: MSRA...
Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).
Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).A . .mac B. .Pkg C. .deb D. .dmg E. .msi F. .appx G. .app H. .apkView AnswerAnswer: B,D,G Explanation: https://support.microsoft.com/en-us/windows/common-file-name-extensions-in-windows-da4a4430-8e76-89c5-59f7-1cdbbc75cb01 .pkg and .dmg are files used to distribute and install applications on...
Which of the following is the NEXT step the technician should take to resolve the issue?
A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?A . Run the antivirus scan. B....
Which of the following is an example of MFA?
Which of the following is an example of MFA?A . Fingerprint scan and retina scan B. Password and PIN C. Username and password D. Smart card and passwordView AnswerAnswer: D Explanation: Smart card and password is an example of two-factor authentication (2FA), not multi-factor authentication (MFA). MFA requires two or...
Which of the following is the NEXT step the technician should take?
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?A . Shut...
Which of the following would BEST accomplish this task?
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?A . Differential backup B. Off-site backup C. Incremental backup D. Full backupView AnswerAnswer: D Explanation: To accomplish this task, the technician...
