You create a service-level agreement (SLA). For which two of the following key performance indicators (KPls) can you create actions? Each correct answer presents a complete solution.

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You create a service-level agreement (SLA). For which two of the following key performance indicators (KPls) can you create actions? Each correct answer presents a complete solution.
A . Escalate By
B . Resolve By
C . First Response By
D . Close By

Answer: A

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