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Which two statements regarding case routing are true? Each correct answer presents a complete solution.
Which two statements regarding case routing are true? Each correct answer presents a complete solution.
A . You can add a maximum of five routing rule items to a routing rule set
B . A workflow is automatically created for each routing rule.
C . A maximum of three routing rule sets can be active at the same time.
D . You can route or assign a case to a user, queue, or team.
Answer: B,C
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