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Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.
Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.
A . Standard SLAs record failure time on the entity record itself.
B . You can create SLAs for entities other than the Case entity.
C . You can only pause enhanced SLAs.
D . You must use an enhanced SLA to define multiple success criteria.
Answer: A,B
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