Which course of action is the best to help you prepare for the first customer introduction meeting?

You are a Customer Success Manager and have just been assigned a strategic new account.

Which course of action is the best to help you prepare for the first customer introduction meeting?
A . Engage with the account team to understand the expansion opportunities
B . Perform a deep analysis of all the sales orders to the past 24 months
C. Build an understanding of your customer’s business and market trends and priorities
D . Speak the internal contacts to understand the customer sentiment and outstanding escalations

View Answer

Answer: C