Which initial action does a Customer Success Manager take?

Refer to the exhibit.

Which initial action does a Customer Success Manager take?
A . Run analysis on all the license types used by the customer on all platforms
B. Share the report with the customer point of contact for license types B and D and determine causes
C. Provide trending information on license types B and D and share with all stakeholders
D . Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

View Answer

Answer: B