Which action prepares them for the customer introduction meeting?

A Customer Success Manager was assigned a strategic new account.

Which action prepares them for the customer introduction meeting?
A . Engage with the account team to understand the expansion opportunities.
B. Perform a deep analysis of all the sales orders to the past 24 months.
C. Document customer’s current technical escalations.
D. Speak the internal contacts to understand the customer’s priorities and sentiment.

View Answer

Answer: D