A return material authorization (RMA) policy is used in reverse logistics to:

A return material authorization (RMA) policy is used in reverse logistics to:
A . physically transport returned items by using an efficient transportation mode.
B. minimize the number of returned items by involving product design and demand forecasting.
C. reduce the cost of returned items by refusing to accept items that should not be returned.
D. reclaim substantial value from returned items by recycling.

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Answer: C