While reviewing similar issues in an organization’s help desk system, an IS auditor finds that they were analyzed independently and resolved differently. This situation MOST likely indicates a deficiency in:

While reviewing similar issues in an organization’s help desk system, an IS auditor finds that they were analyzed independently and resolved differently. This situation MOST likely indicates a deficiency in:
A . IT service level management.
B . change management.
C . configuration management.
D . problem management.

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Answer: D