While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
A . Route to
B . Barge-in
C . Coach
D . Transfer
E . Observe

View Answer

Answer: BDE

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101029734