Refer to the exhibit. A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution. While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)A . The Breeze ™ clusters on DC2 must be set...
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)A . Google CloudB . AVAC . DevConnect APD . Microsoft AzureE . Digital Ocean View Answer Answer: BC...
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)A . Deploy a WebServer.B . Create Chat Provider.C . Login to Agent Workspaces.D . Initiate a Webchat session.E . Deploy ED Chat Flow. View Answer Answer: AB...
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)A . Conference a supervisorB . EmailC . Transfer to a supervisorD . Transfer a fileE . Initiate a co-browse session View Answer Answer: DE...
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?A . ORCRestServiceB . AgentControllerServiceC . AutomationControllerD . OBCService View Answer Answer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051672...
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution. After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?A . Cluster ProfileB . Cluster groupC . Cluster IPD . Cluster Fully Qualified Domain Name View Answer Answer:...
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.B . The customer Controller Snap-in sends the “create new contact request” to...
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)A . Avaya ChatbotB . Avaya Mobile VideoC . WebchatD . SMSE . Social Media View Answer Answer: AC Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101054790...
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)A . OmniCenter ProvisioningCollectorB . UCMDataCollectorC . AgentControllerServiceD . UCMServiceE . Authorization Service View Answer Answer: AB...
Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?
Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?A . OceanaCoreDataService Snap-inB . ContactCenterService Snap-inC . CustomerManagement Snap-inD . CustomerJourneyService Snap-in View Answer Answer: C...