74950X

Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.

While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)
A . The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.
B . The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.
C . The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.
D . The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.
E . The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.

View Answer

Answer: DE

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
A . Google Cloud
B . AVA
C . DevConnect AP
D . Microsoft Azure
E . Digital Ocean

View Answer

Answer: BC

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
A . Deploy a WebServer.
B . Create Chat Provider.
C . Login to Agent Workspaces.
D . Initiate a Webchat session.
E . Deploy ED Chat Flow.

View Answer

Answer: AB

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
A . Conference a supervisor
B . Email
C . Transfer to a supervisor
D . Transfer a file
E . Initiate a co-browse session

View Answer

Answer: DE

Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
A . ORCRestService
B . AgentControllerService
C . AutomationController
D . OBCService

View Answer

Answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101051672

A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
A . Cluster Profile
B . Cluster group
C . Cluster IP
D . Cluster Fully Qualified Domain Name

View Answer

Answer: D

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
B . The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
C . The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
D . The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.

View Answer

Answer: A

AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
A . Avaya Chatbot
B . Avaya Mobile Video
C . Webchat
D . SMS
E . Social Media

View Answer

Answer: AC

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101054790

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
A . OmniCenter ProvisioningCollector
B . UCMDataCollector
C . AgentControllerService
D . UCMService
E . Authorization Service

View Answer

Answer: AB

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?
A . OceanaCoreDataService Snap-in
B . ContactCenterService Snap-in
C . CustomerManagement Snap-in
D . CustomerJourneyService Snap-in

View Answer

Answer: C