After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
B . The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
C . The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
D . The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.

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Answer: B