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Which two requirements demonstrate the need to configure correspondence? (Choose Two)
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
A . Text the customer with status changes in an insurance claim.
B . Fax a new insurance claim to the auto repair shop.
C . Assign a new insurance claim to a case worker to process.
D . Phone a customer for additional information about the case.
Answer: AD
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CORRESPONDENCE CANT BE USED FOR PHONE
From Pega Academy Version 7.3,7.4:
For example, consider a requirement for an auto claims application in which customers must be notified when their claims are successfully filed, or anytime the status of the claims changes.
Another common notification requirement is keeping case workers up-to-date. For example, you must notify case workers when they have a new claim to process. Also, you may want to notify them on the progress of the previous claim.
Finally, you may have a requirement to communicate with someone who is indirectly involved in the case, such as an external agency.
A and C are correct
Why not option A and B