How do you configure this requirement?

The customer then approves the corrected address.

How do you configure this requirement?
A . Add a button to each assignment to present the customer with a form to submit a new address.
B . Add a case-wide optional action to the workflow for the address submission.
C . Add an alternate stage to the case life cycle to change the address.
D . Add a case-wide optional process to the case workflow to perform the address change.

Answer: D