Which two items should the Consultant recommerd to meet the requirement?

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers
A . Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
B. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
C. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

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Answer: A,B