Which TWO documents should Ruby complete?

Ruby is a Contracts Manager at ACE Ltd and manages a contract with Spades Ltd which provides raw materials to ACE. She has found a serious issue in Spade’s conduct.

Which TWO documents should Ruby complete?
A . KPIs and Root Cause Analysis
B. Root Cause Analysis and Corrective Action Plan
C. Corrective Action Plan and SWOT Analysis
D. SWOT Analysis and KPIs

Answer: B

Explanation:

Ruby should complete a Root Cause Analysis and Corrective Action Plan. This is from p.162 of the study guide. KPIs should already have been drawn up at the start of the contract, and an issue in conduct doesn’t necessarily mean the supplier isn’t hitting their KPIs. A SWOT Analysis isn’t appropriate in this situation.