Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
A . the customized handling of incoming calls via programmed commands
B . the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls
C . the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
D . the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
E . the ability to change the skills assigned to an agent

Answer: A,D