7392X Avaya Aura® Call Center Elite Implementation Exam exam is a hot Avaya certification exam, Exam4Training offers you the latest free online 7392X dumps to practice. You can get online training in the following questions, all these questions are verified by Avaya experts. If this exam changed, we will share new update questions.
How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?
A . Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
B . Check the System-Parameters Customer-Options Form and search for the EAS field.
C . Check the Feature-Related System Parameters and search for the Call Center Elite field.
D . Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
Answer: B
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
A . System Parameters Customer-Options
B . Class of Restriction
C . VuStats Display
D . Feature-Related System Parameters
E . Class of Service
Answer: B,C,D
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
A . Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
B . Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
C . Call Management System (CMS) or IQ must be used as the reporting tool.
D . It is possible to use Vector Directory Number (VDN) skill preferences.
E . It includes Expert Agent Selection (EAS) and Business Advocate (BA).
Answer: B,D,E
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
A . Service Observing Listen Only Access Code
B . COR C Restriction Override set to all
C . Telecommuter
D . Service Observing (Remote/By FAC)
Answer: A,D
Which property of the SET command makes the command unique when dealing with variables?
A . The SET command reassigns variables to new values during the process of a vector.
B . The SET command allows variables to be manipulated using arithmetic and string operators.
C . The SET command allows a group of variables to follow a specific pattern.
D . The SET command allows you to place calls in a particular queue.
Answer: B
Which scope is defined by the time-of-day (TOD) variable?
A . Collect Scope Variable
B . Global Scope Variable
C . Local Scope Variable
D . Persistent Scope Variable
Answer: A
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
A . list trace stations
B . list trace vector
C . list trace trunk
D . list trace trac
Answer: B
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A . Step 8 in Denver should be a busy command.
B . The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
C . The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
D . The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.
Answer: B
What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
A . Automatic Number Identification (ANI)
B . Basic Call Management System (BCMS)
C . VuStats
D . Service Level Maximizer (SLM)
Answer: B
A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?
A . Use the display events command in the Communication Manager.
B . Use the list history command in the Communication Manager.
C . Use the System Maintenance > Reports > Error Log Report in the Call Management System.
D . Use the Exceptions > Reports > Vector Exceptions in the Call Management System.
Answer: A