Which feature must be activated on the system-parameters customer-options to allow this?

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?
A . AUX State Codes
B . Authorization Codes
C . Call Work Codes
D . Reason Codes

View Answer

Answer: D